support methods

Technical Support

We operate a helpdesk for all support enquiries. This means we can log your request, and for your piece of mind deal with any problems or queries efficiently and professionally. The beauty of such a system is that it is secure and all enquires can be effectively routed to the correct department.

Support Helpdesk

Submit A ticket

If you do not already have a login, you should register a new support login. If you have forgotten your login please contact sales to have your login reset.

Our support hours are 8AM - 9PM Monday to Friday, 10AM - 6PM Saturday & Sunday. Excluding public holidays.

During these hours, we will generally reply to a request within an hour or less. However during busy periods, you may experience a longer wait. Please allow up to a maximum of 48 hours for a response. We thank you for your patience.

Payments & Billing

If you have a gaming server which needs to be paid, please sign-in and access the billing system through your Account Centre with ease. Alternatively, to make a payment, or cancel your account you can login below.

Billing system address

Lost your login? Want to query a bill - a quick email to sales and we can advise you accordingly.


Don't just take our word for it! Here are some comments from clans that rent our servers and have rented in the past:

I would firstly like to say thanks for all the support that you have given us with our games server. It is fast, reliable and the whole setup (billing, server control, problem reporting, etc) is first class. If anyones in 2 minds about renting from these guys - dont hesitate, just do it!